SHIPPING & PROCESSING

PLEASE ALLOW 3-7 BUSINESS DAYS FOR SHIPPING EXCLUDING WEEKEND DAYS AND PROCESSING ON ALL DOMESTIC YURA KOI ORDERS. ALL ORDERS REQUIRE SIGNATURE UPON DELIVERY. FOR INTERNATIONAL ORDERS PLEASE ALLOW 14-20 BUSINESS DAYS FOR PROCESSING AND SHIPPING.

RETURN POLICY

At this time, we do not facilitate exchanges or returns. We make every effort to provide accurate sizing charts and detailed item descriptions to assist you in your purchase decision. Please be aware that all sales are considered final.

CANCELLATION POLICY 

Once an order is placed, no alterations or cancellations can be accommodated. It is imperative to verify all details, including product selection, size, address, and contact information for accuracy prior to completing your purchase. Please be aware that, once an order is placed, our automated shipping system prohibits any modifications or cancellations at the customer's request under any circumstances.

LOST OR STOLEN PACKAGES

We disclaim responsibility for changes and undelivered parcels arising from incorrect or insufficient addresses, the absence of a mailbox, address relocation, inaccessibility, or unavailability of the receiver. Additionally, we are not liable for theft or damage resulting from inaccuracies in the shipping address, release of a parcel, or delivery to an unattended address. No replacements or refunds will be provided for stolen or damaged goods once they have been delivered. Similarly, we do not offer replacements or refunds for undelivered, unclaimed, or returned parcels.